Careers

Are you passionate about providing exceptional patient service? Do you thrive in a fast-paced, supportive environment? If so, we invite you to become a vital part of our team at New Braunfels ER & Hospital, your hometown emergency room dedicated to expert care, shorter wait times, concierge-style service, and the well-being of our patients.

Now Hiring: Patient Access Representative (FT Days)

As a Patient Access Representative, you will play a crucial role in ensuring our Emergency Center operates smoothly and efficiently. Your dedication will help create a welcoming environment for patients and their families, facilitating a seamless check-in and check-out process while maintaining the highest standards of confidentiality and safety.

Key Responsibilities:

• Front Desk Operations: Greet patients and guests warmly, determine their needs, and direct them appropriately. Collect demographic information, obtain necessary signatures, and manage phone inquiries professionally. Maintain logs and ensure a clean, organized reception area.
• Financial Responsibilities: Collect payments (cash, checks, credit cards), maintain accurate financial records, and perform daily reconciliation of patient accounts.
• Facility Maintenance: Assist in keeping the facility, including patient areas and restrooms, clean and welcoming.
• Communication & Teamwork: Interact courteously with patients, families, physicians, and team members, embodying our core values.
• Professional Development: Participate in staff meetings and performance improvement activities.
• Additional Duties: Support management with various tasks or projects as needed.

Qualifications:

• High School Diploma or equivalent
• Minimum of 1 year experience as a Patient Access Representative in a hospital, ER, or clinic setting
• Experience with medical registration, admitting, and insurance verification
• Strong communication, organizational, and interpersonal skills
• Ability to maintain patient confidentiality and safety

Preferred Skills & Attributes:

• Proficiency with Electronic Medical Records (EMR)
• Knowledge of hospital policies and procedures
• Dedication to ongoing learning and professional growth

What We Offer:

• $0 Premium Benefits- Medical, Dental, Vision* (FT) HDHP
• HSA / FSA
• 401K (FT, PT, PRN)
• STD / LTD (FT)
• $50K Basic Life Insurance*(FT)
• Supplemental Policies*
• Employee Stock Purchase Program (FT, PT, PRN)
• Employee Assistance Program
• Work-Life Balance
• Concierge-Style Service Environment
• Engaging, Supportive Culture
• Opportunity to Make a Difference in Your Community
• Low Acuity / Private Commercial Patients

If you’re committed to delivering compassionate patient care and are ready to be part of a dedicated team, we want to hear from you!

Apply today and join the New Braunfels ER & Hospital family!

New Braunfels ER & Hospital — Your hometown emergency care, where expertise meets compassion.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Medical Specialty:

• Emergency Medicine

Schedule:

• 12 hour shift
• Day shift

Experience:

• Patient Access : 2 years (Required)
• Insurance verification: 1 year (Required)
• Hospital: 1 year (Required)

Work Location: In person